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How the 7-day goodwill refund window works for paid NeuroType reports.
Paid NeuroType reports have a 7-day goodwill refund window. Reports are digital products, so this policy explains how refund requests are handled.
This policy covers paid reports, exports, or similar digital features. NeuroType paid features are for adults aged 18 and over.
You can request a refund within 7 days of purchase. Reports are digital products, but NeuroType offers this goodwill refund window.
Refunds should be returned through the original payment method where possible. Processing time depends on the payment provider and your bank or card issuer.
Email hello@neurotype.app with the email address used for purchase, the approximate purchase date, and a short note saying you want a refund. Do not include sensitive answer details in the email.
Last updated: 2026-05-18. Status: approved for public launch by the site operator.