Refund Policy

This policy covers paid reports, exports, or similar digital features. NeuroType paid features are for adults aged 18 and over.

You can request a refund within 7 days of purchase. Reports are digital products, but NeuroType offers this goodwill refund window.

Before digital delivery begins, consumers may have a statutory right to withdraw from an online purchase within 14 days. Because NeuroType reports are generated and delivered promptly, checkout asks you to consent to immediate supply during that period and acknowledge that the statutory withdrawal right is lost once supply begins.

NeuroType’s 7-day goodwill refund remains available after delivery even when the statutory withdrawal right has ended.

The goodwill policy does not replace your statutory rights. If a report is not delivered, cannot be opened, is incomplete, or does not match its description, contact NeuroType. NeuroType will redeliver or correct the report, or provide a price reduction or refund where applicable law requires it.

Refunds should be returned through the original payment method where possible. Processing time depends on the payment provider and your bank or card issuer. NeuroType will approve or decline a goodwill request promptly and will issue any refund due without undue delay.

Email hello@neurotype.app with the email address used for purchase, the approximate purchase date, and a short note saying you want a refund. Do not include sensitive answer details in the email.